2) Directly contact via letter or telephone not less than 20% of single-family residential customers and 20% of multi-family residential customers each reporting period.

3) Surveys shall include indoor and outdoor components, and at minimum shall have the following elements:

a) Check for leaks, including toilets, faucets, and meter check

b) Check showerhead flow rates, aerator flow rates, and offer to replace or recommend replacement, as necessary

c) Check toilet flow rates and offer to install or recommend installation of displacement device or direct customer to ULFT replacement program, as necessary; replace leaking toilet flapper, as necessary

d) Check irrigation system and timers

1) Agencies signing the MOU prior to December 31, 1997, implementation shall commence no later than July 1, 1998.

2) Agencies signing the MOU or becoming subject to the MOU after December 31, 1997, implementation shall commence no later than July 1 of the year following the year the agency signed or became subject to the MOU.

3) Agencies shall develop and implement a strategy targeting and marketing water use surveys to single-family residential and multi-family residential customers by the end of the first reporting period following the date implementation was to commence.

4) The coverage requirement for this BMP, as specified in Section C of this Exhibit, shall be realized within 10 years of the date implementation was to commence.

1) Not less than 15% of single-family residential accounts to receive water use surveys within 10 years of the date implementation was to commence. For the purposes of calculating coverage, 15% of single-family residential accounts means the number of accounts equal to 15% of single-family accounts in 1997 or the year the agency signed the MOU, whichever is later.

2) Not less than 15% of multi-family residential units to receive water use surveys within 10 years of the date implementation was to commence. For the purposes of calculating coverage, 15% of multi-family residential units means the number of units equal to 15% of multi-family units in 1997 or the year the agency signed the MOU, whichever is later.

1) Agency has developed and implemented a strategy targeting and marketing water use surveys to single-family residential and multi-family residential customers by the end of the first reporting period following the date implementation was to commence.

2) Agency has directly contacted not less than 20% of single-family residential accounts and 20% of multi-family residential units during period being reported.

3) Agency is on schedule to complete surveys for 15% of single-family residential accounts and 15% of multi-family units within 10 years of the date implementation was to commence. Agencies will receive credit against the coverage requirement for previously completed residential water use surveys according to the following schedule*:

4) Agencies will be considered on track if the percent of single-family accounts and the percent of multi-family accounts receiving water use surveys equals or exceeds the following: 1.5% by end of first reporting period following date implementation to commence; 3.6% by end of second reporting period; 6.3% by end of third reporting period; 9.6% by end of fourth reporting period; and 13.5% by end of fifth reporting period.